Customer Engagement Specialist

Posted 11 months ago

Dynamic Range Labs-Boise, ID 83702

At Dynamic Range Labs, we work with Fortune 500 companies and help them build and grow their eCommerce business. We develop the IT infrastructure and identify new opportunities (products or manufacturers) for these companies to sell on their web-sites. 

We are looking for a supplier engagement specialist to help identify, recruit and onboard new sellers who can sell their products on web-sites for the clients we represent.  

Roles & Responsibilities – Onboarding:

  • Re-engage suppliers via phone to help them to complete the onboarding process
  • Determine which supplier accounts can be archived (stop spending time and effort on them)
  • Continually clean up suppliers list and run a monthly audit
  • Monitor and call suppliers who have been approved but haven’t answered communication attempts
  • Learn the onboarding process from start to finish and provide suppliers with personal attention regarding their shop’s timeline and action items
  • Learn how to analyze data in Mirakl, Google Sheets, and Asana

Roles & Responsibilities – Recruiting:

  • Assist with list building or list related tasks as needed
  • Assist sales team
  • Assist with REACH Marketing related tasks
  • Present Recruiting webinars when needed


  • 2+ years of customer service or sales experience
  • 1-2 years of administrative experience
  • Expert organizational skills
  • Beginning to Intermediate Excel skill Level
  • Familiarity with Google Apps
  • Attention to detail
  • Friendly demeanor and over the phone etiquette
  • Clear and concise written communication
  • Public speaking experience
  • Quick learner

Job Type: Full-time

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